Privacy Policy
We are going to be inside your home. The least we can do is be plain about what we know about you and what we do with it.
Effective September 17, 2026
What we collect
- Your name, email, phone number and home address, so we can quote, schedule and reach you about a visit.
- Details about the home: size, bedrooms, bathrooms, pets, add-ons. This is what the price is built from and what the crew needs to expect.
- How to get in: entry instructions, gate and alarm codes. Only while you are an active customer.
- Payment details, which are held by Stripe, our payment processor. We never see or store your full card number.
- Photos taken during a visit, to document the work and any damage that was already there.
- Basic website and device information, to keep the site working and secure.
- Job applications, if you apply to clean with us.
Who we share it with
Only the companies that make the service work, and only what each one needs:
- Stripe, for payments. Stripe holds your card details under its own privacy policy.
- Our hosting and database providers, who store the site and its records for us.
- Our email provider, to send quotes, confirmations and visit summaries.
- Your cleaner, who gets the address, the entry instructions and the checklist for that visit.
We will also disclose information if the law requires it, or to protect someone’s safety.
What we do not do
- We do not sell your personal information. We never have and we do not intend to.
- We do not share it with advertisers or data brokers.
- We do not use photos of your home in marketing without asking you first, in writing.
How long we keep it
- Entry instructions, gate and alarm codes: deleted within 30 days of your last visit.
- Visit records, invoices and photos: kept for 7 years, for tax and insurance purposes.
- Quotes that never became customers: deleted after 24 months.
- Applications from people we did not hire: kept for 12 months.
Your choices
- You can ask what we hold about you, ask us to correct it, or ask us to delete it. Email Contact@maidbestlou.com and we will respond within 30 days.
- Some records we have to keep even after you ask - completed invoices, for example. We will tell you what we kept and why.
- You can unsubscribe from marketing email at any time using the link in it. You will still get messages about visits you have booked.
Cookies
This site uses one cookie that matters: the one that keeps Maid Best owners and cleaners signed in to their own console. It is necessary for the site to work. We do not use advertising cookies and we do not run third-party tracking pixels.
If we ever add analytics, the choice you make in the cookie bar decides whether they run, and nothing non-essential loads until you say yes. You can change that choice at any time from the link in the footer of any page.
Children
This site is not directed at children, and we do not knowingly collect information from anyone under 13.
Security
We protect your information with encryption in transit, access limits, and a separate login for every person who works with us. No system is perfect. If we ever have a breach that affects your information, we will tell you promptly and tell you what to do about it.
Entry codes, specifically
Alarm and gate codes are the most sensitive thing we hold. They are visible only to the cleaner assigned to your home and to the owner, they are never sent by text message, and they are deleted within 30 days of your last visit.
Changes and how to reach us
We will post any update here with a new effective date. Questions go to Contact@maidbestlou.com or (502) 552-2005.